I did not expect Natalie to answer the phone herself when I called. I thought for sure I would have to go through her team of experts and make an appointment. Instead, she answered immediately and was quick to respond. I used Natalie a few years back for a visitation modification, she remembered my case and was glad I decided to call her again. A totally different situation was at hand for this consult. but nevertheless, Natalie handled it with professionalism and knowledge. She listened to my concerns intensely and jumped in with truth and her expertise of special needs.. She directed me with compassion and grace, and made me feel comfortable about my decisions. Thank you, Natalie, for your expertise and your knowledge of special needs law. I feel confident in all that was discussed and would consult with Natalie again for any legal matters. Highly recommended by me.